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FAQ

What is Home Care?

Home Care is non-medical assistance with activities of daily living such as hygiene, nutrition, maintaining a clean and safe living space, transportation, companionship, etc. Home care makes it possible for people to continue living in the comfort and familiarity of their own home.

Who needs Home Care?

People of all different ages need home care. Home care is generally thought of as a service for seniors but it is much more. Developmentally disabled might need this service or someone recovering from an illness or injury might need assistance for a period of time.

Are we licensed and insured?

Yes. We are licensed, insured and bonded with the State of California. All of our caregivers are registered as Home Care Aides with the State of California and all are employees. We never use independent contractors or staffing services.

Will I get to choose my caregiver?

Absolutely. We will match you with the best and most compatible caregivers and the final decision is always yours. You can change caregivers anytime you would like, too.

Will I always have the same caregiver?

Most often the answer is yes but it also depends on a few variables. Everyone needs time off from time to time. In those cases, we will contact you to see if you would like us to send a different caregiver. Also, we found it works best if you have a care team. By having a care team that is familiar with your family’s needs, instead of relying on a single caregiver, we can provide greater consistency of care when a caregiver is out sick or taking time off for a vacation. We’ll make the caregiver vs. care team decision together.

Do I have to sign a long-term contract?

No. We understand caregiving needs can change at any moment. We do use a Client Services Agreement to clearly define services provided and costs. But you can cancel that agreement at any time and for any reason with just a 48-hour notice.

Can you provide transportation?

Yes. We are insured and licensed to provide transportation and run errands. We can use your car or your caregiver’s car.

Are your caregivers employees?

Yes! WE NEVER USE INDEPENDENT CONTRACTORS OR STAFFING SERVICES. 100% of our caregivers are employees and receive the full training and support of Surety Home Care.

Can you provide care for someone already living in an Assisted Living Facility?

Yes. In fact, this is very common. Assisted living facilities are rarely able to provide one-on-one care. We can supplement the services provided by facility. We can also provide transportation for assisted living residents to and from appointments. Our caregivers will stay with your loved one from the time we pick them up to the time we return and getting settled back in their assisted living facility.

Will my insurance company pay for Home Care?

Yes, if you have long term care coverage. Sometimes it is a little trick to figure out with different companies using different terminology such as private duty or custodial care. We can help you review your policy to see if you have this coverage. Medicare typically does not cover the cost of in-home care.

Who pays for Home Care if I don’t have insurance?

Most commonly in-home care is paid for by the client or client’s family.

How do we get started?

The first step is for us to meet with your family in the client’s home. We answer all your questions and then do a comprehensive assessment. We’ll work together to create a plan of care and determine the best schedule for your family’s needs. After those things are done, it can take a day or two up to a couple of weeks to get started depending on your needs and organizing the best care team.

How much does Home Care cost?

At Surety Home Care, we offer straightforward Flat Rate Pricing with no surprises or hidden fees. Our single flat rate covers all of our services, making billing simple and transparent. We don’t increase our rates if schedules or clients needs change. Our price is our price, and we only raise it as labor costs increase so we can continue to hire the best available caregivers and retain our current caregiver. When you ask us what the price is, we hope you notice that we answer quickly and simply with the price. For example, at the time of publishing this page, our price is $34 an hour. We will never answer your question with more questions. We charge all new clients the same price regardless of your zip code, financial status, or needs. It’s fair and it’s the right way to conduct business.

Why is your cost lower than other Home Care companies?

Very simply, we aren’t a franchise and don’t have franchise fees to pay. Our cost of doing business is lower. Based on price surveys of the other reputable home care companies, we know we can increase our prices - but we don’t. We have a fair mark-up based on our costs and we’re happy we can pass a savings along to the families we help.